IS THEÂ PST INTERNET PLAN REALLY UNLIMITED?
Absolutely! Our plans are designed for all your high-speed needs, like streaming, gaming, and surfing. But if you're thinking of taking a deep dive into the dark side of the internet (hello, torrenting), think again! We draw the line at illegal activities and data abuse. Remember, with great power (unlimited data) comes great responsibility.
We love the enthusiasm, but you’ll need to be 18 to sign up for our unlimited data plans. Think of it as one more reason to look forward to adulthood—along with voting and, you know, paying bills. Plus, you’ll need a valid credit card on file to get started.
IS THERE A COMPLICATED SETUP PROCESS WHEN I RECEIVE MY ROUTER?
Not at all! We’ve made it so easy that anyone can do it. Just plug your router into a power source, and you’re good to go! But remember, the strength of your 4G LTE signal is the secret sauce to your internet speed. So, keep your router in a good spot and enjoy the ride.
Speeds can vary depending on your distance from a cell tower. If you're close, you could see impressive speeds of over 300 Mbps. However, if you're farther away, speeds might be slower, but we always strive to provide the best connection possible based on your location.
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I CANNOT PAY FOR MY SERVICE NEXT MONTH, CAN YOU HELP ME OUT?
We totally get it—life happens. PST operates on a pre-paid model, so we require payment before service. If you can't pay by your due date, your account will be suspended after three days. But don’t worry; you can reconnect anytime with a $30 reconnect fee. And if it’s time to say goodbye, just drop us an email to cancel your service.
 CAN I TRAVEL WITH MY ROUTER?Â
Absolutely, feel free to take your router on the road! It’s like your internet sidekick, ready to go wherever you are. But remember, just like your phone, it might get a little shy in the middle of nowhere—like valleys, mountains, or dense forests. Stick to open roads and you should be good. Travel smart, and don’t expect five bars in the deep woods!
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​​DO I HAVE TO SIGN A CONTRACT AND DO YOU RUN A CREDIT CHECK?
Contracts? Credit checks? Not with us! Every month you prepay for the next 30 days—no strings attached. You can cancel anytime, and our 14-Day Money-Back Guarantee means you can try us out completely risk-free. So, go ahead, and commit to freedom!
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​ONCE I SUBSCRIBE TO YOUR PLAN, DO I OWN THE ACCOUNT AND THE DEVICE?
When you sign up, the device is more of a long-term guest than a permanent resident. If things don't work out within 14 days, you can return it with no hard feelings—just note there’s a $50 restocking fee. If you’re happy and continue with the service, you can cancel anytime, no strings attached. Just remember, if you do cancel, the device needs to be returned in good condition, or a $100 replacement charge will apply.
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Upon becoming a member, the first day of your 30-day membership plan starts when your package is considered delivered by the shipping carrier. Credit card and membership Renewal Date may be changed at the member’s request. All subscriptions must have a valid credit card on file for auto pay subscription renewal.
Each membership includes 14 days from the date of receiving the provided equipment to test out the Device and service. If the Device or service does not meet member’s expectations, a refund for both the One-Time Membership Fee will be issued when the Device has been shipped back within 14 days from the date at which the member received it. “Device” includes all equipment sent (e.g., antenna and power cords/charger). Devices returned after this period will not be entitled to a refund for either the One-Time Membership Fee or any Monthly Membership Prepayments.Â
All devices are the property of Prime South Tech and need to be returned in order to cancel a subscription.
Cancellation of any subscription can only take place when the device has been returned to Prime South Tech and associated tracking information states that the unit has been received by Prime South Tech.
Devices are required to be returned in the manner that they were shipped. Please note that no modifications should be made to the device–this includes the addition of any adhesive or tape.
Devices that are not returned or are returned in an unsatisfactory manner will be subject to a device replacement fee of $149.
You will receive a full refund for your hardware and subscription when the device is returned within your 14-day money-back guarantee. Once the tracking information states the hardware has been received by Prime South Tech, please allow Prime South Tech 12-14 business days to process, inspect and test the unit. Refunds may take up to 30 days to process before the initiation of the refund.
If we have charged your registered payment method for a charge that we deem is authorized and valid under these Terms, and your credit card company or other payment provider subsequently withholds or revokes such payment to us because the charge has been disputed by you (a “Chargeback”), we reserve the right to suspend your access to the affected Services until the Chargeback is reversed or in the case of a billing dispute, the billing dispute is resolved as set forth in these Terms.Â
Please be aware that all photos of any products sold on Prime South Tech are for illustrative purposes only. Although we use reasonable efforts to ensure that our products are almost entirely similar to the photos offered on our Website, it is possible that some photos shown on our Website may not be entirely representative of the actual product. The final products received by you may vary slightly in color, make, model, manufacturer, and condition (your hardware could be new, refurbished, lightly used, etc). Additionally, you should be aware that all dimensions are approximate and not exact.
If your subscription payment is not collected within 7 days after its due date, your subscription will be automatically deactivated and canceled. If you wish to start your service again, you will be subject to a late fee of $15. The member is responsible for the accuracy of the financial institution information provided and to ensure that there are sufficient funds to cover the amount charged by Prime South Tech. Under no circumstances will Prime South Tech be held liable for fees incurred by the member’s financial institution.
Prime South Tech reserves the right to change its rates and otherwise modify the terms and conditions of this Agreement at any time by notifying you 30 days in advance of the effective date of such changes. In the event that you wish to terminate your account, you, the member, may cancel future charges by contacting us via email at info@primesouthtech.com. Otherwise, the existing membership will be billed at the new rate. This Agreement hereby supersedes all previous representations, understanding, or agreements, written or oral, by or between you and Prime South Tech, and shall prevail notwithstanding any variance with terms and conditions of any and all orders submitted.
Users may be able to refer their friends, family, or other users (“Referral”) to purchase or subscribe to Prime South Tech. Where a Referral has been made by you, you may be eligible to receive a subscription credit or other credit (“Referral Credit”) to redeem for Prime South Tech. Please be aware that all Referral Credits have no cash value and may not be redeemed for cash. All Referral Credits are subject to approval and verification by Prime South Tech. Prime South Tech has the sole discretion in determining whether a Referral has been made and whether you are eligible to receive a Referral Credit for any such Referral. Prime South Tech reserves the right to modify, update, or discontinue the Referral program at any time at its discretion.
Technical Support is offered on all Prime South Tech provides devices and subscriptions. Support may include shipping a replacement device. All Shipped Replacement devices will include a pre-prepaid shipping label for the return of the non-working unit, if applicable.
All devices are the property of Prime South Tech and must be returned within 10 days of receiving the new operating unit. Devices that fail to be returned within this window will be subject to a Device Replacement Fee.
Our technical support staff is not trained to, has no obligation to and will not assist you in installing and/or troubleshooting third-party modems, network cards, routers, complex network configurations or telephone lines, neither will they provide any technical assistance or support for any third-party Software. Prime South Tech is not responsible for connection problems due to a computer that is infected with viruses, spyware or malware. It is the member’s responsibility to initiate and be available for technical support during Prime South Tech's hours of operation. If a member wishes to utilize Prime South Tech's technical support, the member must be available to help troubleshoot the connection or computer setup. Prime South Tech does not provide on-site technical support. Members should understand and agree that any technician or other person dispatched to troubleshoot equipment that is not an employee or agent of Prime South Tech and Prime South Tech is not liable for any damages, costs or expenses relating to or arising from any acts, errors or omissions by any such technician or other person.
Although rare, all cellular networks occasionally have localized tower outages which result in service disruptions. In the event this happens, downtime credit will be issued for all downtime experienced, if applicable. Credit will be issued from the first point of contact about a technical issue affecting the account and will continue to be issued until the issue is resolved.
Prime South Tech will not be liable for delays, damages or failures in performance due to causes beyond its reasonable control, including, but not limited to, acts of a governmental body, acts of God, acts of third parties, fires, floods, strikes or other labor-related disputes, of other things we do not control, or an inability to obtain necessary equipment or memberships.
We do not own, operate, maintain or control the Service and do not have network management practices that entail the inspection of network traffic. We do not store personally-identifiable traffic information, we do not provide personally-identifiable traffic information to third parties, or use that information for non-network management purposes. The Provider uses or may use network management practices that entail the inspection of network traffic; storage of network traffic data; and use of network traffic data for non-network management purposes, including disclosure of such traffic data to third parties. The current Provider, discusses these matters generally in its “Open Internet Information”, which refers to the providers generally-applicable privacy policies that may be viewed online at their site.
If you have a complaint about the Service, please contact us to resolve the complaint. This notice will govern dispute resolution generally.
We do not own, operate, maintain, or control the Service, and do not engage in network congestion management practices. The Provider uses network congestion management practices that may interfere with the speed or the availability of your Service. You should review the Provider’s disclosures for the network congestion management practices that may affect your use of the Service, including descriptions of congestion management practices; types of traffic subject to practices; purposes served by practices; practices’ effects on end-users’ experience; criteria used in practices, such as indicators of congestion that trigger a practice, and the typical frequency of congestion; usage limits and the consequences of exceeding them; and references to engineering standards, where appropriate.
Speed rate depends upon the cellular service coverage and equipment capabilities. The maximum speed for the service is stated under optimal conditions and may vary significantly. Prime South Tech does not offer, disclose, or guarantee minimum speeds. Plans may have speed limits imposed by the network provider. All memberships are provided on an AS IS basis and throughput speeds are not guaranteed.
Prime South Tech does not provide professional installation for its products/services. If a member requires a Professional Installation, it is their own responsibility to hire a third-party technician. Alarm systems, special configurations, or special applications may require a professional installation or additional equipment not available through Prime South Tech. Prime South Tech may not provide nor is responsible for any special equipment not purchased through Prime South Tech Internet. Â
If you have not purchased a dedicated membership service(s), you are not permitted to use your account to continually connect to the Internet for web/ftp/mail or other services. Unlimited accounts are not dedicated accounts and do not provide for fixed connectivity of unlimited duration. Prime South Tech reserves the right to disconnect users for excessive or exorbitant usage. Prime South Tech and the cellular service providers have implemented an abuse prevention and a fair use program and have the discretion to apply network management techniques, de-prioritization, and other management tools to monitor and disconnect any user who abuses the policy and remains connected for excessive periods through implementing improper techniques or otherwise violating Prime South Tech's policies. These parameters may be changed at any time at Prime South Tech's discretion. If you require a dedicated connection, you should notify Prime South Tech.
If you consistently use over 500+GBs/mo, that is typically considered outside of normal internet usage and in some cases you could be asked to split your usage between two accounts.Â
To put that into perspective the average Household in America uses less than 200 GBs/month. So just please utilize our devices with regular discretion so we can continue to provide our members with high speed wireless internet.
We do not own, operate, maintain, or control the Service, and do not engage in the blocking or rate-control of specific protocols or protocol ports, nor do we modify any protocol fields or inhibit or favor any applications or classes of applications. The Provider may engage in one or more of those activities. You should review the Provider’s disclosures for application-specific practices by the Provider that may affect your use of the Service.
The equipment used to access our service must be the original equipment provided by us to be used during the duration of membership and must be returned upon termination of membership. Membership constitutes ownership of membership and not ownership of any provided equipment (device) or carrier account that provided line is on. We will pass through or otherwise provide the warranties and technical support offered by the manufacturer and/or the Provider (if any).
We may terminate this Agreement with you, and or any services we provide, at our discretion, at any time, or if we determine that you, or any user of your service, (1) have violated any applicable laws while using our Platform; (2) have violated any portion of this Agreement or any of our Platform policies; (3) if we believe that any of your current or future actions may legally harm Prime South Tech, our business interests or a third party, at our discretion. (4) lie or steal from us (5) fail to pay your bill, or have a history of billing issues with Prime South Tech (6) (a) harass, threaten, or use vulgar, or inappropriate language toward our representatives; (b) “spam,” or engage in other abusive messaging or calling; (7) modify or tamper with, in any way, a device that is property of Prime South Tech;; or (8) engage in any detrimental behavior including, but not limited to, data abuse, torrenting or other forms of misuse of any services offered by Prime South Tech. Where we have terminated this Agreement with you at our discretion, where you have any ongoing subscriptions, we may refund you a prorated portion of any unused subscription fees that have been paid for. In the event of termination, we will strive to provide you with a timely explanation; however, we are not required to do so.
If, in the Cellular membership Provider’s sole discretion, (a) a member is in breach of the Acceptable Use Policy; (b) a member’s use of the membership is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the membership, the Wireless Service Provider and/or it’s partners’ servers or other equipment, or the use and enjoyment of other users; (c) a member acts in an abusive or menacing manner when dealing with The Cellular Service Provider’s technical support staff, customer service staff or any other of the Wireless Service Provider’s employees or representatives; (d) the Cellular Service Provider receives an order from a court to terminate a member’s service; or (e) the Cellular Service Provider for any reason ceases to offer the membership, then the Cellular Service Provider at its sole election may terminate or suspend such member’s service immediately without notice. For a termination in accordance with this paragraph, member remains liable for all unpaid fees and other charges accrued or otherwise payable under the terms of this Agreement, any equipment charges set forth herein, if applicable.
We do not own, operate, maintain, or control the Service, and do not take any measures to assure the security of your use of the Service or the security of the network. The Provider, may take action to guard your security in the use of the network and to safeguard the network. Please refer to the Provider’s open internet disclosures for additional information.
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