Refund policy

All devices are the property of Prime South Tech and need to be returned in order to cancel a subscription.

Cancellation of any subscription can only take place when the device has been returned to Prime South Tech and associated tracking information states that the unit has been received by Prime South Tech.

Devices are required to be returned in the manner that they were shipped. Please note that no modifications should be made to the device–this includes the addition of any adhesive or tape.

Devices that are not returned or are returned in an unsatisfactory manner will be subject to a device replacement fee of up to $249.

You will receive a full refund for your hardware and subscription when the device is returned within your 14-day money-back guarantee. Once the tracking information states the hardware has been received by Prime South Tech, please allow Prime South Tech 12-14 business days to process, inspect and test the unit. Refunds may take up to 30 days to process before the initiation of the refund.

To start a return, you can contact us at info@primesouthtech.com. Please note that returns will need to be sent to the following address: Po Box 20, Sunset Louisiana 70584, United States

You can always contact us for any return questions at info@primesouthtech.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.